Accessibility Statement


This website is run by Everyone Health on behalf of One Small Step a service commissioned and funded by Devon County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser settings 
  • zoom in up to 300% without the text spilling off the screen using browser settings 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

 

How accessible is this website?

This website has been developed to be as accessible as possible. However, we know some parts of this website aren’t fully accessible, including: 

  • some older PDF documents aren’t fully accessible to screen reader software 
  • captions are available on videos; however, they are autogenerated by YouTube and may not be completely accurate
  • some images do not have a text alternative, so people using a screen reader cannot access the information

 

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us using the contact details at the end of this statement.  

We’ll consider your request and get back to you as soon as possible. 

 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us using the contact details at the end of this statement. 

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

 

Technical information about this website’s accessibility

One Small Step is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We are currently developing an action plan to address this and complete compliance with the Guidelines.

 

Non-accessible content

The content listed below is non-accessible for the following reasons. 

  • some PDF documents aren’t fully accessible to screen reader software 
  • captions are available on videos; however, they are autogenerated by YouTube and may not be completely accurate
  • some images do not have a text alternative, so people using a screen reader cannot access the information

 

Non-compliance with the accessibility regulations

Some PDF documents published since 31st October 2019 aren’t fully accessible to screen reader software. Any new PDFs or Word documents we publish will meet accessibility standards. 

A small number of videos have been published since October 2019; although captions are available on videos, they are autogenerated by YouTube and may not be completely accurate. Any new videos we create will meet accessibility standards. 

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. 

 

Disproportionate burden  

We rely on autogenerated captions on a few videos. We do not intend to subtitle those videos as it would be a disproportionate burden within the meaning of the accessibility regulations. Any new videos we create will meet accessibility standards. 

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 31st October 2019 if they’re not essential to providing our services. This and other PDFs on this website were designed as print-ready leaflets/brochures, which have been added to the website to supplement online content. We’ve assessed them and believe that they do not provide essential information about the service that isn’t available through other accessible methods. 

Any new PDFs or Word documents we publish will meet accessibility standards. 

 

Videos

A few of our older videos may lack captions and do not meet accessibility standards. The accessibility regulations do not require us to fix PDFs or other documents published before 31st October 2019 if they’re not essential to providing our services. 

 

External links

This website may link to third-party, external websites or services that are not fully accessible.  

 

How we tested this website

We tested this website in the following ways: 

  • regular testing using a suite of browser-based accessibility reporting tools 
  • colour contrast checkers are used during the design phase and re-tested once launched

 

What we’re doing to improve accessibility

We will be reviewing this site on a regular basis and updating this statement accordingly. 

 

This statement was prepared on 31st October 2019.

Contacting us 

This website is operated by Everyone Health, whose registered office & head office is below.

For any enquiries about the accessibility of this website, you can contact us using the details below:

Everyone Health Ltd

2 Watling Drive
Sketchley Meadows
Hinckley
Leicestershire
LE10 3EY

Telephone: 01392 908 139

Contact us via email